FAQs

Get answers to common questions.

  • Cannot find the answer to your Question?

    If you still have questions please email info@funandjump.com and we will reply promptly.

  • What does the price include?

    The price includes free set-up and delivery of all equipment within the delivery area. Tax is also included in the price.

  • What is the delivery charge outside the delivery area?

    Delivery charge will be based on distance from 89002 zip code. 0 - 20 Miles FREE *Rates are subject to change or stop due to the rising costs of fuel.

  • Are there more fees for set up?

    If you have a gate, yard, driveway or any other area that does not fit the dimensions there may be a re-rolling fee unless the issues are discussed before the delivery driver arrives. Please accurately measure all entrances and the area where the inflatable must go thru an be set up in. Trees, power lines, sprinkler heads, and other overhead and underground hazards that could punch

  • What are your payment options?

    Paying by Credit Card or Debit online is the best option, if you cannot please call us

  • Do I need to make a reservation?

    Yes, Please make your reservations as soon as possible. All of our inflatables are very popular and sometimes we are booked weeks and even months in advance. The sooner you book online the more likely you are to be able to obtain the item you want.

  • What is your Cancellation Policy?

    Fun and Jump reserves the right to cancel any event due to inclement weather (rain or wind above 15 mph). If the customer wants to cancel and receive a full refund of the deposit you must cancel 3 days before your event.

  • What if it is windy or rainy on the day of my event?

    If the local forecast is calling for high winds (15 MPH), or rain on the morning of your reservation, you may reschedule your reservation for another day. Rescheduling is based on availability for the day requested. If you feel that rain or wind is a concern, please bring this to our attention PRIOR to us arriving at your location. Fun and Jump reserves the right to cancel a rental if it is raining or rain is inevitable.

  • What do I do in the event that we receive unexpected rain or high winds (>15 MPH) during our rental?

    Given the frequency of afternoon high winds in our area, this is a valid concern. If the winds reach 15 mph or more, exit everyone from the jumper and turn off the blower to deflate. Make sure it is still securely tied down and call us 567-0221. It is also important to remember that the bounce blower is powered by electricity and that electricity and water don't mix well. If rain is encountered, ask everyone to quickly and calmly exit the bounce. Once it is emptied, unplug the blower and allow the unit to deflate.

  • How long is the Rental?

    Pricing is based on an all day rental. We deliver before your event starts and pick-up in the evening. We are flexible so just call if you need something other than this. Each reservation is given our personal attention and we will be as flexible as possible when working with you and your schedule.

  • Are you insured?

    Definitely! Due to the high cost of insurance, there are many companies out there that choose to not carry insurance coverage. However, at Fun and Jump we believe that this is the most important requirement for running a inflatable rental business. In the event that a copy of our insurance certificate is needed, one can be provided. Some may also qualify to be brought into our policy as temporarily, additionally insured. Contact us for details.

  • Are there any yard requirements?

    The surface on which we set up the inflatable should be as flat as possible and clear of any sharp objects, such as sticks and rocks, as well as pet droppings. The area where the inflatable will be should be somewhat flat and about 3’ feet on top of the dimensions in the diagrams is needed all around the jumper for safe operation. There must be no low hanging tree branches. We rarely have a problem. We can even set up a bounce house in your driveway or front yard.

  • Do we have to keep it plugged in the entire time?

    es. A blower keeps the unit inflated the entire time. If unplugged they will deflate. We require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we provide our own heavy duty cords.

  • What are my responsibilities as the renter of the inflatable?

    Our contract requires that an adult be home when the bounce is setup. We will review the features of the inflatable with this individual, as well as our safety regulations. Additionally, we will review our emergency procedures with this individual at the time of setup. An adult MUST accompany the inflatable anytime the inflatable is inflated. This person is responsible for the safety of the children, as well as, the care of the equipment by making sure that ALL safety rules and regulations are followed. Aside from safety items, it is the responsibility of the renter to provide for electrical power within 100 feet of the bounce, or to rent a generator that will power the unit.

  • Do I need a generator?

    If you have a standard electrical outlet within 50 feet of the setup area, a generator is not needed. If an outlet is not available a generator can be provided at an additional cost. Park set ups usually require generator rentals, please check when you make your park reservation what, in any, power they have, and what rules they have for inflatable set up. We work in Henderson, Boulder City, and Clark county parks often and can help if you have questions about park reservations and set ups

  • How many kids can safely play at once?

    This depends on the ages and sizes of the inflatable. However we provide the following maximum capacity numbers: 13x13 No more than 8 Small Kids at one time 
13x13 No more than 6 - 8 Larger Kids at one time 
15x15 No more than 8 - 10 Small Kids at one time 
15x15 No more than 8 Larger Kids at one time. Combos with slides no more than 6-8 kids, and only 1 at a time down the slide.

  • When do you set up?

    That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 or more hours in advance. We will usually call the day before to confirm what time someone will be delivering your rental at the party location if it is going to be more than 1 hour prior.

  • Is it less expensive if we pick up the inflatable ourselves?

    No, our insurance requires that the units be professionally set-up and taken down to ensure safety. For the safety of your children, it is always best to leave it up to the professionals. We are safety certified SIOTO, and do the best job to ensure the safety of our inflatables.

  • Can the inflatables be set-up indoors?

    Yes, we can; as well as other public places (i.e. church grounds, block parties, ballrooms) All that is needed is enough space (i.e. height, width, length) Please email us to make sure you have adequate space info@funandjump.com

  • Can you set up in parks?

    Yes we can! We work all the time in Henderson, Clark County, Summerlin, and Boulder City parks. We are fully insured and approved to set up in parks. Please email or call us and we would love to work with you. Please note that a inflatable can make a great compliment to a non-profit fundraiser, such as a car wash or other event. While the parents are getting the car washed, it provides some fun for the kids and also provides instant "curb appeal" for your function.

  • Do you provide special pricing to schools, churches and other non-profit organizations?

    Absolutely! Please email or call us and we would love to work with you.